Shipping Policy for moms choco cafe
1. General Shipping Information
At moms choco cafe, we are dedicated to delivering our premium chocolate-coated coffee beans right to your doorstep. We offer shipping across India, ensuring that your orders arrive fresh and in perfect condition. Please review our shipping policy for details on our processes, timelines, and more.
2. Shipping Rates
• Standard Shipping: We offer a flat rate for standard shipping across Egypt. The shipping cost will be calculated at checkout based on your order size and location.
• Express Shipping: For faster delivery, express shipping options are available at an additional cost, which will be displayed at checkout.
3. Order Processing Time
• Orders are processed within 1-5 business days (excluding weekends and holidays) once payment is confirmed.
• In the event that a product is out of stock, we will notify you immediately, offering options to wait for restocking, select an alternative product, or receive a refund.
4. Delivery Timeframes
• Standard Shipping: Delivery usually takes 1-5 business days from the date of dispatch, depending on your location.
• Express Shipping: Delivery typically occurs within 1-3 business days from the date of dispatch.
Please note that delivery times are estimates and can vary due to factors such as weather conditions, public holidays, and courier service delays.
5. Shipping Locations
• We ship to all states and union territories within Egypt.
• Currently, we do not offer international shipping.
6. Order Tracking
• Once your order is dispatched, you will receive an email with a tracking number and a link to track your package online.
• You can also check your order status through your account on our website.
7. Delivery Issues
• Delayed Delivery: If your order does not arrive within the expected timeframe, please contact our customer service team at info@momschocos.com or 01115537634 .
• Lost or Damaged Packages: In the unlikely event that your package is lost or arrives damaged, please reach out to us immediately. We will work with the courier to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
8. Shipping Restrictions
• Certain regions may have restrictions on the import of food products. It is the customer’s responsibility to ensure compliance with local laws and regulations.
• We cannot ship to P.O. boxes or military addresses.
9. Returns and Refunds
• For information on how to return a product, please refer to our [Return and Refund Policy].
10. Contact Us
For any questions or concerns regarding our shipping policy, please contact us at:
• Email: info@momschocos.com
• Phone: 01115537634
• Hours of Operation: Sunday-Thursday 9am-5pm
Thank you for choosing moms choco cafe. We look forward to serving you!